{"id":44555,"date":"2026-10-19T10:22:17","date_gmt":"2026-10-19T07:22:17","guid":{"rendered":"https:\/\/www.adcore.com\/blog\/?p=44555"},"modified":"2026-10-19T10:26:18","modified_gmt":"2026-10-19T07:26:18","slug":"microsoft-ads-support-qna-phone-number-chat-email","status":"publish","type":"post","link":"https:\/\/www.adcore.com\/blog\/microsoft-ads-support-qna-phone-number-chat-email\/","title":{"rendered":"Microsoft Ads Support Q&#038;A: Phone Number, 24\/7 Chat, Email"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"44555\" class=\"elementor elementor-44555\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6980b93 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6980b93\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-34c1b03a\" data-id=\"34c1b03a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6fee6ba3 MicroFont elementor-widget elementor-widget-text-editor\" data-id=\"6fee6ba3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 24-06-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p data-lfile-container=\"a0e22be0-3677-45a4-802a-44ca6f206571\" data-pm-slice=\"1 1 []\">In October 2025, an advertiser posted a two-line question on Microsoft&#8217;s own Q&amp;A forum: is Microsoft Advertising support still available? Every time he tried to reach it, he got the same reply: &#8220;Currently unavailable.&#8221; Another user marked it as the same question.<\/p><p>That thread captures the real problem with Microsoft Ads support. The help exists, but finding the right door is harder than it should be. And more advertisers are knocking. Microsoft&#8217;s search advertising revenue grew 9% to more than $15 billion in fiscal 2026, according to <a href=\"https:\/\/www.sec.gov\/Archives\/edgar\/data\/0000789019\/000119312526323660\/msft-20260630.htm\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Microsoft&#8217;s FY2026 annual report<\/a>. More spend means more accounts, more suspensions, more billing holds and more people searching for a phone number.<\/p><p>Daniel Kahneman&#8217;s peak-end rule explains why this matters. People judge an experience by its worst moment and by how it ends, not by the average. A platform can deliver great results for two years, but one suspension with nobody on the phone becomes the whole story.<\/p><p>So here are straight answers to the Microsoft Ads support questions people search for most: the phone numbers, whether anything is really 24\/7, how live chat and email work, and what to do about the issues advertisers complain about most. Every answer links to Microsoft&#8217;s own help article, so you can go straight to the official source.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3427535 elementor-widget elementor-widget-table-of-contents\" data-id=\"3427535\" data-element_type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;&quot;,&quot;library&quot;:&quot;&quot;},&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor-pro - v3.22.0 - 24-06-2024 *\/\n.elementor-widget-table-of-contents .elementor-toc__header-title{color:var(--header-color)}.elementor-widget-table-of-contents.elementor-toc--collapsed .elementor-toc__toggle-button--collapse,.elementor-widget-table-of-contents:not(.elementor-toc--collapsed) .elementor-toc__toggle-button--expand{display:none}.elementor-widget-table-of-contents .elementor-widget-container{min-height:var(--box-min-height);border:var(--box-border-width,1px) solid var(--box-border-color,#9da5ae);border-radius:var(--box-border-radius,3px);background-color:var(--box-background-color);transition:min-height .4s;overflow:hidden}.elementor-toc__header{display:flex;align-items:center;justify-content:space-between;padding:var(--box-padding,20px);background-color:var(--header-background-color);border-bottom:var(--separator-width,1px) solid 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.elementor-toc__list-wrapper{margin-top:.5em;margin-inline-start:var(--nested-list-indent,1em)}.elementor-toc__list-item-text{transition-duration:var(--item-text-transition-duration)}.elementor-toc__list-item-text:hover{color:var(--item-text-hover-color);-webkit-text-decoration:var(--item-text-hover-decoration);text-decoration:var(--item-text-hover-decoration)}.elementor-toc__list-item-text.elementor-item-active{color:var(--item-text-active-color);-webkit-text-decoration:var(--item-text-active-decoration);text-decoration:var(--item-text-active-decoration)}.elementor-toc__list-item-text-wrapper{display:flex;align-items:center}.elementor-toc__list-item-text-wrapper:before,.elementor-toc__list-item-text-wrapper i{margin-inline-end:8px;color:var(--marker-color)}.elementor-toc__list-item-text-wrapper svg{margin-inline-end:8px;fill:var(--marker-color);height:var(--marker-size,.5em);width:var(--marker-size,.5em)}.elementor-toc__list-item-text-wrapper i{font-size:var(--marker-size,.5em)}.elementor-toc__list-item-text-wrapper:before{font-size:var(--marker-size,1em)}.elementor-toc--content-ellipsis .elementor-toc__list-item-text{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.elementor-toc__list-items--collapsible>.elementor-toc__list-wrapper>.elementor-toc__list-item>.elementor-toc__list-wrapper{display:none}.elementor-toc__heading-anchor{position:absolute}.elementor-toc__body .elementor-toc__list-item-text{color:var(--item-text-color);-webkit-text-decoration:var(--item-text-decoration);text-decoration:var(--item-text-decoration);transition-duration:var(--item-text-transition-duration)}.elementor-toc__body .elementor-toc__list-item-text:hover{color:var(--item-text-hover-color);-webkit-text-decoration:var(--item-text-hover-decoration);text-decoration:var(--item-text-hover-decoration)}.elementor-toc__body .elementor-toc__list-item-text.elementor-item-active{color:var(--item-text-active-color);-webkit-text-decoration:var(--item-text-active-decoration);text-decoration:var(--item-text-active-decoration)}ol.elementor-toc__list-wrapper{counter-reset:item}ol.elementor-toc__list-wrapper .elementor-toc__list-item{counter-increment:item}ol.elementor-toc__list-wrapper .elementor-toc__list-item-text-wrapper:before{content:counters(item,\".\") \". \"}<\/style>\t\t<div class=\"elementor-toc__header\">\n\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTable of Contents\t\t\t<\/h4>\n\t\t\t\t\t<\/div>\n\t\t<div id=\"elementor-toc__3427535\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46c46c5 MicroFont elementor-widget elementor-widget-text-editor\" data-id=\"46c46c5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 id=\"how-to-contact-microsoft-ads-support-phone-chat-and-email\" data-lfile-container=\"a0e22be0-3677-45a4-802a-44ca6f206571\" data-pm-slice=\"1 1 []\">How to contact Microsoft Ads support: phone, chat and email<\/h2><h3 id=\"what-is-the-microsoft-ads-support-phone-number\">What is the Microsoft Ads support phone number?<\/h3><p>It depends on your country. The <a href=\"https:\/\/about.ads.microsoft.com\/en\/support\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Microsoft Advertising support page<\/a> detects your location and shows your local number, and &#8220;Choose location&#8221; switches markets. These are the numbers Microsoft lists for four major markets:<\/p><table><colgroup><col \/><col \/><col \/><\/colgroup><tbody><tr><th colspan=\"1\" rowspan=\"1\"><p>Country<\/p><\/th><th colspan=\"1\" rowspan=\"1\"><p>Phone number<\/p><\/th><th colspan=\"1\" rowspan=\"1\"><p>Hours<\/p><\/th><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p><a href=\"https:\/\/about.ads.microsoft.com\/en\/support\/united-states\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">United States<\/a><\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>800-518-5689<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Mon-Fri, 6am-6pm PT<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p><a href=\"https:\/\/about.ads.microsoft.com\/en\/support\/canada\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Canada<\/a><\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>1-800-985-4671<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Mon-Fri, 6am-6pm PT<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p><a href=\"https:\/\/about.ads.microsoft.com\/en\/support\/united-kingdom\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">United Kingdom<\/a><\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>0800-633-5915<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Mon-Fri, 8am-6pm GMT<\/p><\/td><\/tr><tr><td colspan=\"1\" rowspan=\"1\"><p><a href=\"https:\/\/about.ads.microsoft.com\/en\/support\/australia\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Australia<\/a><\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>1800-030716<\/p><\/td><td colspan=\"1\" rowspan=\"1\"><p>Mon-Fri, 9am-6pm AEST<\/p><\/td><\/tr><\/tbody><\/table><p>Numbers and hours change, so check your country page before you call.<\/p><h3 id=\"is-there-a-247-microsoft-ads-support-phone-number\">Is there a 24\/7 Microsoft Ads support phone number?<\/h3><p>No. In every market above, phone support runs Monday to Friday during business hours. The 24\/7 channel is live chat. If an account breaks on a weekend, start there.<\/p><h3 id=\"does-microsoft-ads-have-live-chat-support\">Does Microsoft Ads have live chat support?<\/h3><p>Yes. Microsoft lists chat as available 24 hours a day, 7 days a week, from the same support page. Chat opens with a virtual agent, so put the problem in one sentence and include your Account ID and Customer ID in your first message. If the virtual agent can&#8217;t solve it, ask to be connected to a support specialist, and save the case number.<\/p><h3 id=\"is-there-a-microsoft-ads-support-email-address\">Is there a Microsoft Ads support email address?<\/h3><p>Not a public one. Microsoft&#8217;s support page lists phone, chat, X, a community forum and the Help Center, but no email address. Microsoft&#8217;s forum moderators do say support teams discuss accounts &#8220;via phone, chat or email.&#8221; In practice, email comes in after a case is open. For example, Microsoft follows up by email when it needs more information on a suspension appeal.<\/p><h3 id=\"can-i-get-microsoft-ads-support-on-x-or-the-community-forum\">Can I get Microsoft Ads support on X or the community forum?<\/h3><p>Yes. Microsoft runs <a href=\"https:\/\/twitter.com\/MSFTAdsSupport\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">@MSFTAdsSupport<\/a> on X and a <a href=\"https:\/\/learn.microsoft.com\/en-us\/answers\/tags\/374\/microsoft-advertising\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Microsoft Advertising community forum<\/a> on Microsoft Q&amp;A, where moderators reply and can message you privately. Never post account IDs, billing details or documents publicly on either.<\/p><h3 id=\"why-does-microsoft-ads-support-say-currently-unavailable\">Why does Microsoft Ads support say &#8220;currently unavailable&#8221;?<\/h3><p>That&#8217;s the complaint from the <a href=\"https:\/\/learn.microsoft.com\/en-us\/answers\/questions\/5584248\/no-microsoft-advertising-support\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">October 2025 forum thread<\/a>. Microsoft&#8217;s moderator told the advertiser to select his country and language on the support page, and he got through to the German support team by phone two days later. If chat shows as unavailable, call the line for your market during its hours, or post on the forum and ask a moderator to follow up privately.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bedd67 elementor-widget elementor-widget-image\" data-id=\"9bedd67\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 24-06-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"428\" src=\"https:\/\/www.adcore.com\/blog\/wp-content\/uploads\/2026\/10\/confused-1024x685.jpg\" class=\"attachment-large size-large wp-image-44562\" alt=\"\" srcset=\"https:\/\/www.adcore.com\/blog\/wp-content\/uploads\/2026\/10\/confused-1024x685.jpg 1024w, https:\/\/www.adcore.com\/blog\/wp-content\/uploads\/2026\/10\/confused-300x201.jpg 300w, https:\/\/www.adcore.com\/blog\/wp-content\/uploads\/2026\/10\/confused-768x513.jpg 768w, https:\/\/www.adcore.com\/blog\/wp-content\/uploads\/2026\/10\/confused-1536x1027.jpg 1536w, https:\/\/www.adcore.com\/blog\/wp-content\/uploads\/2026\/10\/confused.jpg 2048w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9557f98 MicroFont elementor-widget elementor-widget-text-editor\" data-id=\"9557f98\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 id=\"account-and-billing-issues-advertisers-complain-about-most\" data-lfile-container=\"a0e22be0-3677-45a4-802a-44ca6f206571\" data-pm-slice=\"1 1 []\">Account and billing issues advertisers complain about most<\/h2><h3 id=\"my-microsoft-ads-account-was-suspended-how-do-i-appeal\">My Microsoft Ads account was suspended. How do I appeal?<\/h3><p>First, don&#8217;t open a new account. Microsoft treats that as trying to get around enforcement, and it can lead to every account under the same manager account being suspended. According to <a href=\"https:\/\/searchengineland.com\/microsoft-advertising-suspensions-triggers-appeal-461091\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Search Engine Land<\/a>, Microsoft Ads Liaison Navah Hopkins recommends three steps: verify your advertiser details, file an appeal through Microsoft&#8217;s <a href=\"https:\/\/www.microsoft.com\/en\/DigitalSafety\/moderation-and-enforcement\/account-suspension\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">account suspension appeal page<\/a>, and follow up through chat if you haven&#8217;t heard back within a week. A human team reviews every appeal, and most advertisers get a decision in about 14 days. For the common triggers, see <a href=\"https:\/\/www.adcore.com\/blog\/microsoft-ads-suspended-your-account\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">why Microsoft Ads suspends accounts and how to fix it<\/a>.<\/p><h3 id=\"why-is-my-access-blocked-for-unusual-activity\">Why is my access blocked for &#8220;unusual activity&#8221;?<\/h3><p>Microsoft shows this message when it detects unusual activity and suspends an account as a security precaution. You can no longer sign in with that user name, and the message tells you to contact Support. Because you can&#8217;t sign in, use phone or chat rather than in-account tools, and have your Customer ID and business details ready.<\/p><h3 id=\"why-is-my-microsoft-ads-account-on-hold\">Why is my Microsoft Ads account on hold?<\/h3><p>A hold stops your ads from serving until the cause is fixed. Microsoft&#8217;s article <a href=\"https:\/\/help.ads.microsoft.com\/apex\/index\/3\/en\/52050\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Why is my account on hold?<\/a> lists each hold reason and its fix. Start with billing, which is one of the most common reasons Microsoft Ads campaigns stop serving.<\/p><h3 id=\"my-microsoft-ads-payment-was-declined-what-should-i-do\">My Microsoft Ads payment was declined. What should I do?<\/h3><p>Check the card number, expiry date and billing address, make sure the address matches your business details, and ask your bank whether it blocked the charge. Then retry or add a different payment method. Microsoft walks through each case in <a href=\"https:\/\/help.ads.microsoft.com\/apex\/index\/3\/en\/50826\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">How do I fix a declined payment?<\/a><\/p><h3 id=\"can-i-get-a-refund-from-microsoft-ads\">Can I get a refund from Microsoft Ads?<\/h3><p>Sometimes. Microsoft explains how balances are handled in <a href=\"https:\/\/help.ads.microsoft.com\/apex\/index\/3\/en\/50803\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">About credits, refunds, and adjustments<\/a>. If Microsoft deactivates an account, its support team says it may issue refunds for payments <a href=\"https:\/\/learn.microsoft.com\/en-us\/answers\/questions\/5619608\/how-do-i-get-connected-with-microsoft-support\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">at its sole discretion<\/a>, so a refund on a suspended account isn&#8217;t guaranteed.<\/p><h3 id=\"how-do-i-pass-microsoft-ads-advertiser-identity-verification\">How do I pass Microsoft Ads advertiser identity verification?<\/h3><p>Microsoft requires advertisers to verify their business identity, a program it introduced in <a href=\"https:\/\/about.ads.microsoft.com\/en\/blog\/post\/june-2022\/making-microsoft-advertising-safer-with-advertiser-identity-verification\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">its 2022 announcement<\/a>. If your ads serve in the European Economic Area, you have 30 days to complete it before EEA serving pauses, and accounts flagged by risk checks won&#8217;t serve anywhere until it&#8217;s done. Most failures come from mismatched documents. Make sure your legal business name, address and website domain match across your account and your paperwork, because Microsoft may ask for proof linking your business to your domain. You may also need to pass verification before a suspension appeal can go through.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5848745 MicroFont elementor-widget elementor-widget-text-editor\" data-id=\"5848745\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 id=\"campaign-and-tracking-issues\" data-lfile-container=\"a0e22be0-3677-45a4-802a-44ca6f206571\" data-pm-slice=\"1 1 []\">Campaign and tracking issues<\/h2><h3 id=\"why-were-my-microsoft-ads-disapproved-and-how-do-i-appeal\">Why were my Microsoft Ads disapproved, and how do I appeal?<\/h3><p>Microsoft disapproves ads that break its editorial or advertising policies. Fix the ad or landing page using Microsoft&#8217;s guide to <a href=\"https:\/\/help.ads.microsoft.com\/apex\/index\/3\/en\/52022\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">fixing a Disapproved or Approved Limited status<\/a>, or <a href=\"https:\/\/help.ads.microsoft.com\/apex\/index\/22\/en\/14059\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">request an exception<\/a> if you think the decision is wrong. Since August 2026 you can request up to 5,000 ad exceptions at once, <a href=\"https:\/\/ppc.land\/microsoft-advertising-lets-advertisers-appeal-5-000-disapproved-ads-at-once\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">according to PPC Land<\/a>. Most editorial reviews finish within 48 hours, and anything still under review after two business days should go to Support. Our <a href=\"https:\/\/www.adcore.com\/blog\/microsoft-ads-policy-checklist-keep-your-campaigns-running\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Microsoft Ads policy checklist<\/a> covers the triggers we see most.<\/p><h3 id=\"why-arent-my-microsoft-ads-showing\">Why aren&#8217;t my Microsoft Ads showing?<\/h3><p>Start with Microsoft&#8217;s <a href=\"https:\/\/help.ads.microsoft.com\/apex\/index\/3\/en\/56864\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Ads not showing: What can I do?<\/a> Then check in this order: account status (hold, verification or suspension), billing, policy status, budget and bids, then targeting and ad schedule. The first two stop everything at once. The rest usually cut delivery for a campaign or ad group.<\/p><h3 id=\"why-arent-my-microsoft-ads-conversions-tracking\">Why aren&#8217;t my Microsoft Ads conversions tracking?<\/h3><p>Microsoft&#8217;s article <a href=\"https:\/\/help.ads.microsoft.com\/apex\/index\/3\/en\/56951\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Why am I not recording conversions or tracked revenue?<\/a> covers the main causes. Install Microsoft&#8217;s <a href=\"https:\/\/chrome.google.com\/webstore\/detail\/naijndjklgmffmpembnkfbcjbognokbf\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">UET Tag Helper<\/a> Chrome extension to see whether your tag fires, then check your conversion goals, consent settings and any goals imported from Google Ads. Fix this fast, because Microsoft&#8217;s automated bidding depends on conversion data.<\/p><h3 id=\"why-isnt-my-microsoft-ads-promo-code-working\">Why isn&#8217;t my Microsoft Ads promo code working?<\/h3><p>The usual causes are an account that isn&#8217;t brand new, no valid payment method on file, an expired code, or a typo. Microsoft&#8217;s <a href=\"https:\/\/help.ads.microsoft.com\/apex\/index\/3\/en-us\/50829\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">promotional offer troubleshooting page<\/a> covers each one, and our guide on <a href=\"https:\/\/www.adcore.com\/blog\/how-to-get-microsoft-ads-credits\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">how to get Microsoft Ads credits<\/a> explains how the credits work.<\/p><h2 id=\"manager-accounts-mcc-and-xandr\">Manager accounts (MCC) and Xandr<\/h2><h3 id=\"what-is-the-microsoft-ads-mcc\">What is the Microsoft Ads MCC?<\/h3><p>Microsoft&#8217;s version of a Google Ads MCC is the manager account: one login that gives agencies and large advertisers access to many ad accounts. Microsoft explains how manager accounts and ad accounts fit together in <a href=\"https:\/\/help.ads.microsoft.com\/apex\/index\/3\/en\/60035\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Hierarchies in Microsoft Advertising<\/a>, and we cover the basics in <a href=\"https:\/\/www.adcore.com\/blog\/what-is-a-microsoft-ads-manager-account\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">what is a Microsoft Ads manager account<\/a>. When you contact support about several accounts, give the manager account ID along with each Account ID.<\/p><h3 id=\"where-do-i-get-xandr-support\">Where do I get Xandr support?<\/h3><p>Xandr is now part of Microsoft Advertising. Microsoft retired the Xandr Invest DSP on February 28, 2026, <a href=\"https:\/\/www.gourmetads.com\/articles\/xandr-invest-dsp-sunsets\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">according to Gourmet Ads<\/a>, while Microsoft Curate and Monetize continue. These products have their own help desk: Microsoft&#8217;s support page sends them to a separate <a href=\"https:\/\/help.xandr.com\/s\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Xandr Customer Support Portal<\/a>, not the Microsoft Advertising Platform phone and chat lines.<\/p><h2 id=\"is-there-a-faster-way-to-get-microsoft-ads-support\">Is there a faster way to get Microsoft Ads support?<\/h2><p>Yes. Work through a Microsoft Advertising Elite partner. Microsoft runs a three-tier Partner Program (Partner, Select and Elite), and Elite partners get direct support from Microsoft&#8217;s partner team. We explain the tiers in our guide to the <a href=\"https:\/\/www.adcore.com\/blog\/microsoft-ads-incentive-program\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Microsoft Ads incentive program<\/a>.<\/p><p>Adcore holds Elite status and passes it on, for free, to the in-house advertisers, agencies and freelancers it supports:<\/p><ul><li>A dedicated Microsoft Ads specialist you message directly, with no ticket queue<\/li><li>Hands-on help with billing, disapprovals, suspensions, verification, UET tracking and Google Ads imports<\/li><li>Escalation to Microsoft through the Elite partner channel when an issue needs it<\/li><li>No fees, no spend commitment, no lock-in, and you keep full ownership of your accounts<\/li><\/ul><p>If you&#8217;re tired of searching for the right phone number, <a href=\"https:\/\/www.adcore.com\/microsoft-advertising-support-partner\/?ref=blog\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">get free Microsoft Ads support from Adcore<\/a> and get a specialist who already knows your account.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d8740b elementor-widget elementor-widget-image\" data-id=\"6d8740b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"360\" src=\"https:\/\/www.adcore.com\/blog\/wp-content\/uploads\/2026\/10\/satisfied-1024x576.jpg\" class=\"attachment-large size-large wp-image-44561\" alt=\"satisfied\" srcset=\"https:\/\/www.adcore.com\/blog\/wp-content\/uploads\/2026\/10\/satisfied-1024x576.jpg 1024w, https:\/\/www.adcore.com\/blog\/wp-content\/uploads\/2026\/10\/satisfied-300x169.jpg 300w, https:\/\/www.adcore.com\/blog\/wp-content\/uploads\/2026\/10\/satisfied-768x432.jpg 768w, https:\/\/www.adcore.com\/blog\/wp-content\/uploads\/2026\/10\/satisfied-1536x864.jpg 1536w, https:\/\/www.adcore.com\/blog\/wp-content\/uploads\/2026\/10\/satisfied-2048x1152.jpg 2048w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94770f6 MicroFont elementor-widget elementor-widget-text-editor\" data-id=\"94770f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2 data-lfile-container=\"a0e22be0-3677-45a4-802a-44ca6f206571\" data-pm-slice=\"1 1 []\">Summary<\/h2><p data-lfile-container=\"a0e22be0-3677-45a4-802a-44ca6f206571\" data-pm-slice=\"1 1 []\">Microsoft Advertising support is reachable by phone on weekdays, by live chat 24\/7, and on X and the community forum, but there&#8217;s no public email address and no 24\/7 phone line. For suspensions, holds, declined payments, verification and disapprovals, Microsoft&#8217;s own help articles are the fastest first step, and a complete case gets resolved faster than a vague one.<\/p><p>If you&#8217;d rather have one specialist who already knows your account, <a href=\"https:\/\/www.adcore.com\/microsoft-advertising-support-partner\/?ref=blog\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Adcore&#8217;s free Microsoft Ads support program<\/a> gives you exactly that.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42cbd0d elementor-widget elementor-widget-template\" data-id=\"42cbd0d\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"29332\" class=\"elementor elementor-29332\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c9eca04 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c9eca04\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4798cb28\" data-id=\"4798cb28\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-65cc919a elementor-hidden-desktop elementor-widget elementor-widget-shortcode\" data-id=\"65cc919a\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f28319-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/blog\/wp-json\/wp\/v2\/posts\/44555#wpcf7-f28319-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"28319\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f28319-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"yos mobile\">\n\t<div class=\"post-contact\">\n\t\t<p class=\"title\">Get exclusive CMO tips that I only share with email subscribers.\n\t\t<\/p>\n\t\t<div class=\"form-item\">\n\t\t\t<p class=\"input\"><span class=\"wpcf7-form-control-wrap\" data-name=\"email-001\"><input size=\"40\" maxlength=\"80\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email address\" value=\"\" type=\"email\" name=\"email-001\" \/><\/span>\n\t\t\t<\/p>\n\t\t\t<p class=\"send\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"SUBSCRIBE\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<p class=\"yos-img\"><img decoding=\"async\" src=\"\/blog\/wp-content\/uploads\/2022\/05\/NEW_YOS.png\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In October 2025, an advertiser posted a two-line question on Microsoft&#8217;s own Q&amp;A forum: is Microsoft Advertising support still available? Every time he tried to reach it, he got the same reply: &#8220;Currently unavailable.&#8221; Another user marked it as the&#8230;<\/p>\n","protected":false},"author":24,"featured_media":44556,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[{"category_link":"https:\/\/www.adcore.com\/blog\/ad-platforms\/","category_name":"Ad Platforms"},{"category_link":"https:\/\/www.adcore.com\/blog\/ad-platforms\/microsoft-ads\/","category_name":"Microsoft Ads"}],"tags":[],"authors":[250],"article_types":[182],"staff_picks":[],"promotions":[178],"class_list":["post-44555","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ad-platforms","category-microsoft-ads","authors-adcore-marketing-team","article_types-how-tos","promotions-microsoft-coupon"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/posts\/44555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/comments?post=44555"}],"version-history":[{"count":7,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/posts\/44555\/revisions"}],"predecessor-version":[{"id":44565,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/posts\/44555\/revisions\/44565"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/media\/44556"}],"wp:attachment":[{"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/media?parent=44555"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/categories?post=44555"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/tags?post=44555"},{"taxonomy":"authors","embeddable":true,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/authors?post=44555"},{"taxonomy":"article_types","embeddable":true,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/article_types?post=44555"},{"taxonomy":"staff_picks","embeddable":true,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/staff_picks?post=44555"},{"taxonomy":"promotions","embeddable":true,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/promotions?post=44555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}