To appeal a Microsoft Advertising suspension, sign in, open the suspension notice and select the appeal form link. Explain what you’ve fixed, attach documents that prove your business identity and website ownership, and submit. Updates arrive by email or in your account. Don’t create a new account while the appeal is open, and don’t file duplicate appeals.<\/p>\n
Microsoft suspends accounts for different reasons<\/a>: billing and payment risk, failed or missing advertiser verification, policy violations in ads or on the landing page, and egregious violations such as suspected fraud<\/a>. The appeal process is similar for all of them, but the evidence you need is different. Read the suspension email carefully and note the policy area it names, even if it’s vague.<\/p>\n The fastest, most reliable way to resolve this is to reach out to a Microsoft Advertising Elite partner like Adcore.<\/strong> Elite is the highest of Microsoft’s three partner tiers (Partner, Select and Elite), and Elite partners can escalate cases directly through Microsoft’s partner team.<\/p>\n How Adcore can help:<\/strong><\/p>\n Reach out to Adcore’s Elite partner team for free Microsoft Ads support<\/a><\/strong><\/p>\n<\/div>\n Sign in to Microsoft Advertising. A suspended account shows a notification about a violation of the Terms of Use or advertising policies, with a link to complete the appeal form. The same link is often included in the suspension email.<\/p>\n If the form says you don’t have a suspended account, you’re probably signed in with a different user. Use the exact email of the user who owns the suspended account, and check the account picker in the profile menu to make sure you’re looking at the right manager account.<\/p>\n An appeal is reviewed against your account as it stands when the reviewer opens it. Submitting before fixing the problem wastes your best chance. Before you submit:<\/p>\n Reviewers handle a high volume of cases. A short, factual appeal is easier to approve than a long, emotional one. Include:<\/p>\n Avoid blaming Microsoft, guessing at their systems, or mentioning workarounds. Stick to facts that can be checked.<\/p>\n Useful documents include a business registration certificate, a tax or VAT certificate, a utility bill or bank statement showing the business address, and proof of domain ownership<\/a> such as a domain registrar invoice. Documents should be current, readable and show the same name and address as the account. If support later asks for files, they’ll send a secure upload link tied to your case.<\/p>\nRecommended solution: get help from a Microsoft Ads Elite partner<\/h2>\n
\n
Step 1: Find the appeal link<\/h2>\n
Step 2: Fix the likely cause first<\/h2>\n
\n
Step 3: Write a clear appeal<\/h2>\n
\n
Step 4: Attach supporting documents<\/h2>\n
Step 5: Wait and follow up the right way<\/h2>\n