A Microsoft Advertising promo code usually fails because the account isn’t a new customer, the code was redeemed too late or has expired, another offer is already applied, or the minimum spend hasn’t been reached yet. Credits only appear after you meet the offer’s requirements, and can take up to 10 minutes<\/a> to show once you do.<\/p>\n Microsoft Advertising promotional offers (often called coupons or promo codes<\/a>) aren’t discounts at checkout. They work on a spend-and-get model: you redeem the code, spend a qualifying amount on real advertising, and Microsoft then adds a promotional credit to your account. The credit pays for future ad costs until it runs out or expires. Many advertisers think the code “didn’t work” when in fact the spend threshold simply hasn’t been reached yet.<\/p>\n The fastest, most reliable way to resolve this is to reach out to a Microsoft Advertising Elite partner like Adcore.<\/strong> Elite is the highest of Microsoft’s three partner tiers (Partner, Select and Elite), and Elite partners can escalate cases directly through Microsoft’s partner team.<\/p>\n How Adcore can help:<\/strong><\/p>\n Reach out to Adcore’s Elite partner team for free Microsoft Ads support<\/a><\/strong><\/p>\n<\/div>\n Open the billing area of your account (often under Tools > Billing<\/strong> or Accounts & Billing<\/strong>) and look at Promotions<\/strong> or Coupons<\/strong> for the status and expiry. If the code shows as redeemed but no credit appears, check whether the spend threshold has been reached. For prepay accounts, the qualifying spend is deducted from your prepaid funds. For postpay accounts, your payment method is charged once the billing threshold is met.<\/p>\nHow Microsoft Ads promo codes actually work<\/h2>\n
Recommended solution: get help from a Microsoft Ads Elite partner<\/h2>\n
\n
Six reasons your code isn’t working<\/h2>\n
\n
What coupons can and can’t do<\/h2>\n
\n
How to check your code<\/h2>\n
Step by step: redeem a code correctly<\/h2>\n
\n
Partner credits<\/h2>\n