{"id":44690,"date":"2026-11-04T14:00:00","date_gmt":"2026-11-04T12:00:00","guid":{"rendered":"https:\/\/www.adcore.com\/blog\/?p=44690"},"modified":"2026-11-03T15:18:10","modified_gmt":"2026-11-03T13:18:10","slug":"microsoft-advertising-support-phone-number","status":"publish","type":"post","link":"https:\/\/www.adcore.com\/blog\/microsoft-advertising-support-phone-number\/","title":{"rendered":"Microsoft Advertising Support Phone Number (and Better Ways to Get Help)"},"content":{"rendered":"<h2>Quick answer<\/h2>\n<p>In the United States, the Microsoft Advertising support phone number is <a href=\"https:\/\/about.ads.microsoft.com\/en\/support\/united-states\" target=\"_blank\" rel=\"noopener\" style=\"color:#0d6ce5 !important;text-decoration:underline;\">800-518-5689<\/a>, open Monday to Friday, 6am to 6pm Pacific Time. <a href=\"https:\/\/www.adcore.com\/blog\/5-ways-to-contact-microsoft-ads-support\/\" style=\"color:#0d6ce5 !important;text-decoration:underline;\">Live chat is available 24\/7<\/a> from the same support page. Other countries have local numbers: the support page detects your location, and you can switch it with Choose location. There&#8217;s no public support email address.<\/p>\n<h2>How to reach Microsoft Advertising support<\/h2>\n<table>\n<thead>\n<tr>\n<th>Channel<\/th>\n<th>Availability<\/th>\n<th>Best for<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Phone (US: 800-518-5689)<\/td>\n<td>Mon-Fri, 6am-6pm PT<\/td>\n<td>Urgent account and billing issues<\/td>\n<\/tr>\n<tr>\n<td>Live chat<\/td>\n<td>24\/7<\/td>\n<td>Quick questions, opening a case<\/td>\n<\/tr>\n<tr>\n<td>Community forum (Microsoft Q&amp;A)<\/td>\n<td>Anytime<\/td>\n<td>General how-to questions<\/td>\n<\/tr>\n<tr>\n<td>X (Twitter)<\/td>\n<td>Varies<\/td>\n<td>Pointers to the right channel<\/td>\n<\/tr>\n<tr>\n<td>Help Center<\/td>\n<td>Anytime<\/td>\n<td>Self-service articles<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Find your local number on the <a href=\"https:\/\/about.ads.microsoft.com\/en\/support\" style=\"color:#0d6ce5 !important;text-decoration:underline;\" target=\"_blank\" rel=\"noopener\">Microsoft Advertising support page<\/a>.<\/p>\n<div class=\"adcore-elite-cta\" data-links-added=\"1\" style=\"border:2px solid #1a56db;border-radius:10px;padding:22px 26px;background:#f2f6ff;margin:28px 0;\">\n<h2>Recommended solution: get help from a Microsoft Ads Elite partner<\/h2>\n<p><strong>The fastest, most reliable way to resolve this is to reach out to a Microsoft Advertising Elite partner like Adcore.<\/strong> Elite is the highest of Microsoft&#8217;s three partner tiers (Partner, Select and Elite), and Elite partners can escalate cases directly through Microsoft&#8217;s partner team.<\/p>\n<p><strong>How Adcore can help:<\/strong><\/p>\n<ul style=\"list-style:none !important;padding-left:0 !important;margin:8px 0 14px !important;\">\n<li style=\"list-style:none !important;margin:0 0 8px;padding-left:0;\"><span class=\"adcore-check\" style=\"color:#1a56db;font-weight:700;margin-right:8px;\">&#10003;<\/span><strong>A dedicated Microsoft Ads specialist<\/strong> you contact directly, instead of a general support queue.<\/li>\n<li style=\"list-style:none !important;margin:0 0 8px;padding-left:0;\"><span class=\"adcore-check\" style=\"color:#1a56db;font-weight:700;margin-right:8px;\">&#10003;<\/span><strong>Escalations through Microsoft&#8217;s partner team<\/strong> for suspensions, verification, billing and platform issues.<\/li>\n<li style=\"list-style:none !important;margin:0 0 8px;padding-left:0;\"><span class=\"adcore-check\" style=\"color:#1a56db;font-weight:700;margin-right:8px;\">&#10003;<\/span><strong>Hands-on fixes<\/strong> for account setup, conversion tracking, Google imports and campaign delivery.<\/li>\n<li style=\"list-style:none !important;margin:0 0 8px;padding-left:0;\"><span class=\"adcore-check\" style=\"color:#1a56db;font-weight:700;margin-right:8px;\">&#10003;<\/span><strong>Partner promotions and credits<\/strong> for eligible new accounts.<\/li>\n<li style=\"list-style:none !important;margin:0 0 8px;padding-left:0;\"><span class=\"adcore-check\" style=\"color:#1a56db;font-weight:700;margin-right:8px;\">&#10003;<\/span><strong>Completely free:<\/strong> no fees, no minimum spend, no contract, and you keep full ownership of your accounts.<\/li>\n<\/ul>\n<p><strong><a href=\"https:\/\/www.adcore.com\/microsoft-advertising-support-partner\/\" style=\"color:#0b2e6f !important;text-decoration:underline;\">Reach out to Adcore&#8217;s Elite partner team for free Microsoft Ads support<\/a><\/strong><\/p>\n<\/div>\n<h2>Finding your country&#8217;s number<\/h2>\n<p>Microsoft lists phone numbers by market. Open the support page and it shows the number for the location it detects. If you&#8217;re calling about an account registered in another country, use <strong>Choose location<\/strong> to switch. Phone support in most markets runs on weekdays during local business hours, so check the hours listed for your country before calling.<\/p>\n<h2>Beware of fake support numbers<\/h2>\n<p>Search results and directory sites sometimes list numbers that aren&#8217;t Microsoft Advertising&#8217;s. Some connect to general Microsoft consumer support, and some are scams that ask for remote access or payment. Only use numbers shown on Microsoft&#8217;s own support pages, and never give anyone your password or card details over the phone.<\/p>\n<h2>What to have ready before you call<\/h2>\n<ul style=\"list-style:disc outside !important;padding-left:28px;margin:0 0 20px 0;\">\n<li style=\"list-style:disc outside !important;font-size:19px !important;line-height:29px !important;margin:0 0 10px 0;padding-left:4px;\">Your <a href=\"https:\/\/www.adcore.com\/blog\/what-are-microsoft-advertising-accounts\/\" style=\"color:#0d6ce5 !important;text-decoration:underline;\">Account ID and Customer ID<\/a> (shown in the account picker and account settings).<\/li>\n<li style=\"list-style:disc outside !important;font-size:19px !important;line-height:29px !important;margin:0 0 10px 0;padding-left:4px;\">The email of the user who signed in.<\/li>\n<li style=\"list-style:disc outside !important;font-size:19px !important;line-height:29px !important;margin:0 0 10px 0;padding-left:4px;\">A one-sentence description of the problem.<\/li>\n<li style=\"list-style:disc outside !important;font-size:19px !important;line-height:29px !important;margin:0 0 10px 0;padding-left:4px;\">Any case number from earlier contacts.<\/li>\n<li style=\"list-style:disc outside !important;font-size:19px !important;line-height:29px !important;margin:0 0 10px 0;padding-left:4px;\">Screenshots or exact error messages.<\/li>\n<li style=\"list-style:disc outside !important;font-size:19px !important;line-height:29px !important;margin:0 0 10px 0;padding-left:4px;\">For billing issues: the invoice number, amount and date.<\/li>\n<\/ul>\n<h2>Phone or chat: which is faster?<\/h2>\n<p>Chat is available around the clock and lets you paste IDs and error messages, which saves time. Phone is better when an issue is urgent and complex, and you want to walk an agent through it live. Either way, ask for a case number, because that&#8217;s what lets you pick up where you left off.<\/p>\n<h2>Why it can still be hard to get help<\/h2>\n<p>Microsoft Advertising runs one centralized support desk for its whole advertiser base. Phone support works business hours on weekdays, and most small and mid-sized accounts don&#8217;t get a dedicated rep, so each contact may reach a different agent. Microsoft&#8217;s own support site points advertisers to <strong>Find a partner<\/strong>. Through its Partner Program, certified channel partners support small and midsized businesses day to day and can escalate cases through Microsoft&#8217;s partner team.<\/p>\n<h2>FAQ<\/h2>\n<h3>Is there a 24\/7 Microsoft Ads phone number?<\/h3>\n<p>No. Phone support runs on weekdays. Live chat is the 24\/7 channel.<\/p>\n<h3>Does Microsoft Advertising have a support email?<\/h3>\n<p>No public address. Use phone or chat to open a case; agents may follow up by email.<\/p>\n<h3>Is Microsoft Ads support free?<\/h3>\n<p>Yes. Support from Microsoft and from partners like Adcore is free.<\/p>\n<h3>Can I get a dedicated account manager?<\/h3>\n<p>Larger advertisers may have one. Smaller advertisers usually get dedicated help through a Microsoft partner.<\/p>\n<h2>Skip the queue<\/h2>\n<p>With Adcore, an Elite Microsoft Advertising partner, you get a dedicated specialist you contact directly instead of a general queue. Free, no contract. <a href=\"https:\/\/www.adcore.com\/microsoft-advertising-support-partner\/\" style=\"color:#0d6ce5 !important;text-decoration:underline;\">Get free Microsoft Ads support<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quick answer In the United States, the Microsoft Advertising support phone number is 800-518-5689, open Monday to Friday, 6am to 6pm Pacific Time. Live chat is available 24\/7 from the same support page. Other countries have local numbers: the support page detects your location, and you can switch it with Choose location. There&#8217;s no public [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":44556,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[{"category_link":"https:\/\/www.adcore.com\/blog\/ad-platforms\/","category_name":"Ad Platforms"},{"category_link":"https:\/\/www.adcore.com\/blog\/ad-platforms\/microsoft-ads\/","category_name":"Microsoft Ads"}],"tags":[],"authors":[250],"article_types":[182],"staff_picks":[],"promotions":[436],"class_list":["post-44690","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ad-platforms","category-microsoft-ads","authors-adcore-marketing-team","article_types-how-tos","promotions-microsoft-support"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/posts\/44690","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/comments?post=44690"}],"version-history":[{"count":8,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/posts\/44690\/revisions"}],"predecessor-version":[{"id":44931,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/posts\/44690\/revisions\/44931"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/media\/44556"}],"wp:attachment":[{"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/media?parent=44690"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/categories?post=44690"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/tags?post=44690"},{"taxonomy":"authors","embeddable":true,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/authors?post=44690"},{"taxonomy":"article_types","embeddable":true,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/article_types?post=44690"},{"taxonomy":"staff_picks","embeddable":true,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/staff_picks?post=44690"},{"taxonomy":"promotions","embeddable":true,"href":"https:\/\/www.adcore.com\/blog\/wp-json\/wp\/v2\/promotions?post=44690"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}