To chat with a live agent at Microsoft Ads, open the Microsoft Advertising support page and select Chat now. Chat is available 24\/7 and starts with a virtual agent. Describe the problem in one sentence with your Account ID and Customer ID, and if the virtual agent can’t solve it, ask to be connected to a support specialist. Save your case number.<\/p>\n
Microsoft Advertising chat opens with a virtual agent that suggests help articles and answers common questions. For many simple issues, that’s enough. When it isn’t, the virtual agent can hand you over to a human support specialist, who can look at your account and open a case<\/a>.<\/p>\n The fastest, most reliable way to resolve this is to reach out to a Microsoft Advertising Elite partner like Adcore.<\/strong> Elite is the highest of Microsoft’s three partner tiers (Partner, Select and Elite), and Elite partners can escalate cases directly through Microsoft’s partner team.<\/p>\n How Adcore can help:<\/strong><\/p>\n Reach out to Adcore’s Elite partner team for free Microsoft Ads support<\/a><\/strong><\/p>\n<\/div>\n A good first message is short and complete. For example: “Account ID 123456, Customer ID 7891011. Ads stopped serving yesterday, account shows a billing hold, card is valid. Need a specialist to check the billing status.” This gives the agent everything they need to start.<\/p>\n Chat is good for status checks, billing questions and simple fixes. Suspensions, verification, policy reviews<\/a> and platform bugs often need escalation to specialist teams, which can take days. Chat agents can log and route the case, but usually can’t make the decision themselves.<\/p>\n Microsoft serves all advertisers through this central desk, so each chat may reach a different agent who needs the story again. That’s why case numbers matter. It’s also why Microsoft supports small and mid-sized businesses mainly through Partner Program<\/a> channel partners, who know your account and can escalate cases through Microsoft’s partner team.<\/p>\n Microsoft lists chat as available 24 hours a day, 7 days a week.<\/p>\n That’s the virtual agent. Ask to be connected to a support specialist.<\/p>\n Yes. Chat can check the case status, but the appeal is decided by the policy team.<\/p>\n Support is offered in several languages depending on market and hours. Choose your location on the support page.<\/p>\nRecommended solution: get help from a Microsoft Ads Elite partner<\/h2>\n
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Step by step<\/h2>\n
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What to write in your first message<\/h2>\n
Tips for a faster resolution<\/h2>\n
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When chat isn’t enough<\/h2>\n
Why it’s hard to get the same person twice<\/h2>\n
FAQ<\/h2>\n
Is Microsoft Ads live chat really 24\/7?<\/h3>\n
Why does chat keep giving me help articles?<\/h3>\n
Can I chat if my account is suspended?<\/h3>\n
Can I chat in my language?<\/h3>\n
Get a dedicated specialist instead<\/h2>\n