Free TikTok Ads Support,
Backed by a TikTok Ads Partner

Free TikTok Ads Support,
Backed by a TikTok Ads Partner

TikTok Ads Support, from setup, troubleshooting and policy issues to strategy and performance.
No fees. No commitment. Your clients stay yours.

TikTok Ads Support, from setup, troubleshooting and policy issues to strategy and performance.
No fees. No commitment. Your clients stay yours.

Chosen by TikTok. Trusted by 2,000+ Clients.

Our Scale. Your Advantage.

95,000+ Ad Accounts

Supporting advertisers across channels, industries and markets.

$600M Spend

Managing advertising investment at scale and responsibility.

40+ Countries

Connecting businesses to audiences worldwide.

The TikTok Ads gap

Two Things Keep You from Growing with TikTok Ads

Getting started with TikTok Ads takes time and expertise. When your team is focused on Google and Meta, TikTok often takes a back seat, leaving valuable growth opportunities untapped.

The Setup Trap

Business Center, pixel, Events API, catalogs and identity verification eat hours you can’t bill. One missed step and the pixel fires wrong for weeks.

The Creative Treadmill

TikTok auctions reward fresh creative. Agencies without a production system burn out their best ads in two weeks and watch CPMs climb.

Who Is Eligible for TikTok Ads Support?

In-House Advertisers

Hands-on TikTok Ads support, helping your team resolve issues faster and get more from your advertising budget.

Agencies

Dedicated team of TikTok Ads support specialists you can turn to for campaign setup, troubleshooting, and optimization.

Freelancers & Consultants​

Expand your services and support more clients with direct access to a dedicated team of TikTok Ads specialists, just like the biggest agencies have.

Exactly What We Handle on TikTok Ads

You keep

  • Client relationship
  • Contracts, pricing, billing
  • Your brand - clients never see ours
  • Account and Business Center ownership
  • Your pricing and margins

We handle

  • Business Center and ad account setup
  • Advertiser identity verification
  • Policy reviews, disapprovals and escalations
  • Periodic optimization reviews
  • Exclusive credits, coupons, platform perks

It's Free. Here's Why.

TikTok runs an official Marketing Partner program for the companies that help advertisers grow on the platform. Partners are vetted by TikTok on performance, product and support standards.


Adcore is a TikTok Marketing Partner, with direct lines into TikTok’s partner team, partner-only promotions and early access to new ad products.


We pass it down to you: hands-on support, partner promotions for eligible accounts, and priority escalation. When your TikTok Ads accounts grow, our partnership grows. That’s the whole model.



No membership fee. No spend commitment to Adcore. No lock-in.

TikTok Marketing Partner Cycle

The principles that lead the way

Shared Goals. Shared Success

Our partners are your partners. Benefit from our strategic status with Microsoft, TikTok, Criteo, Google and others.

Performance Incentives

Access exclusive coupons and ad credits to boost your clients’ campaigns and improve your own margins.

Global Infrastructure

We operate in over 40 countries and 16 languages, giving you the power to scale your clients internationally.

Your trusted global advertising partner.​

top logos

For 20+ years, Adcore has scaled digital advertising for businesses and agencies – managing 95,000+ ad accounts and $600M in ad spend across 40+ countries.

 

 

That track record is what earned us top-tier partner status with the world’s leading advertising platforms – and everything that comes with it: exclusive support, ad credits, early product access, and insider strategic insights. As a partner, all of it works for you.

Ready to Grow Your Business with TikTok Ads?

Get in touch today to access free support and triple your team’s capacity.

Frequently asked questions

FAQs

Yes, a TikTok Business Center is required to run TikTok Ads at agency scale, and Adcore can set one up for you if you don’t have one. Business Center is TikTok’s hub for managing ad accounts, pixels, catalogs, Spark Ads permissions and team access across multiple clients. Adcore configures the BC structure (partner vs. owned accounts), invites your team at the right permission level, and links the pieces so your campaigns, data and reporting all live in one place.

TikTok’s in-platform support is good for general how-to questions and standard troubleshooting through a shared queue. Adcore adds:

  • a dedicated specialist who already knows your accounts
  • escalation through TikTok’s partner channel for cases that need it
  • hands-on execution (Business Center, pixel, catalog, Spark Ads), not just advice
  • multi-client, multi-platform coordination

Both are free. Agencies typically use TikTok’s in-platform support for how-to questions and Adcore for anything account-specific or urgent.

Hands-on help across the full TikTok Ads stack, from a dedicated specialist. Specifically:

  • Business Center and ad account setup, structure and user permissions
  • Advertiser identity verification and business documents
  • TikTok Pixel and Events API install, QA and debugging
  • Product catalog setup for TikTok Shop and Video Shopping Ads
  • Spark Ads permissions, BC Code and creator handle linking
  • Campaign launch and Smart+ setup
  • Disapprovals, policy appeals, suspensions and billing escalations
  • Periodic optimization reviews
  • Partner promotions and credit eligibility checks

It’s free, with no fees and no spend commitment to Adcore.

Both. Reactive, for the issues that pop up (disapprovals, billing stuck, pixel broken, verification stalled). Proactive, through periodic optimization reviews where the specialist checks structure, Smart+ signals, creative mix and pacing against goals, and flags fixes. The level of ongoing optimization is confirmed per account during onboarding so expectations are set upfront.

“Misleading content” is one of TikTok’s most common disapproval reasons and usually points at claims the landing page can’t back up, unsupported before-and-after language, exaggerated results, or missing disclaimers. Adcore reviews the ad and the landing page together, rewrites the claims to comply with TikTok’s advertising policies, and requests re-review. Where the disapproval looks incorrect, Adcore escalates it through the partner channel.

TikTok disapproves ads that use music the advertiser isn’t licensed to use commercially. Trending consumer sounds and most popular tracks aren’t licensed for ads. The fix is to swap to TikTok’s Commercial Music Library, original audio from your own creators, or a licensed track, then resubmit. Adcore’s team flags the issue, swaps the audio and requests re-review, and uses Adcore Studio when new creative is needed.

Yes. Advertiser identity verification is TikTok’s business-documentation check and incomplete or mismatched documents are the single biggest reason it stalls. Adcore tells you exactly which documents TikTok expects for your country and entity type (incorporation docs, VAT or tax ID, authorized representative ID, domain ownership proof), reviews your submission before it goes in, and follows up with TikTok if verification sits in review too long.

Through TikTok’s native Business Center partner access flow, no credentials shared.

  • You keep your Business Center as the owner.
  • Adcore’s Business Center sends a partner request to yours.
  • You approve it inside Business Center and choose which ad accounts, pixels and catalogs to share and at what permission level (Analyst, Operator, Admin).
  • Adcore’s specialists then work from Adcore’s own BC, with their individual TikTok logins and two-factor authentication, auditable through Business Center’s activity log.
  • You never share passwords, and you can revoke access with one click.

Adcore’s TikTok Ads support is delivered by in-house TikTok specialists on Adcore’s media team, not outsourced. Each agency gets a named specialist, backed by a wider pod (account manager, pixel/tech lead, creative lead) so coverage doesn’t depend on one person being online. Adcore is a publicly traded company (TSX: ADCO), operates in over 40 countries and 16 languages, and currently works with more than 2,000 clients who get daily support, so capacity is built for scale, not for occasional tickets.

Nothing. You keep everything.

  • Account ownership, campaigns, creative, pixel data, catalog, conversion history and billing all stay in your Business Center.
  • Revoking Adcore’s partner access takes one click in Business Center, with no notice period.
  • No lock-in: there is no contract to end, no fees to settle, and no data held hostage.
  • Adcore does not export, copy or retain your campaign data for other purposes, and client-level data is covered by Adcore’s privacy policy and (on request) a signed NDA.

Working through Adcore, an official TikTok Marketing Partner, can unlock benefits that aren’t available to self-serve advertisers. Depending on country, period and eligibility, these include:

  • Ad credits for eligible new accounts. TikTok runs promotional credits for new advertisers, and partner channels can open additional offers. Adcore checks eligibility per account.
  • Partner-only promotions. Short-run offers TikTok runs through its Marketing Partners, which Adcore surfaces when they’re live.
  • Priority escalation. A direct partner channel into TikTok for suspensions, disapprovals, verification and billing.
  • Early product access. New ad formats, Smart+ features and measurement tools often reach partners first.
  • Partner-tier training. TikTok’s partner enablement sessions and best-practice benchmarks that Adcore passes on.
  • Co-marketing and case studies. Opportunities to be featured in TikTok and Adcore co-marketing where results are strong.

All of this is passed on for free. Credit terms are set by TikTok and vary by country and period, so Adcore confirms what each account qualifies for before launch.

Often, yes. TikTok rolls out new ad products, formats and features (new Smart+ capabilities, measurement tools, shoppable formats, placement expansions and AI creative tools) in closed beta through its Marketing Partners before general release. As a TikTok Marketing Partner, Adcore gets early visibility and nominates partner accounts for betas when a client fits the beta’s criteria (vertical, market, spend level, pixel maturity). Beta inclusion is TikTok’s decision, not Adcore’s, and comes with its own terms (feedback requirements, data sharing, limited support windows), which Adcore explains before you opt in.

Adcore supports TikTok Ads in every market where TikTok Ads is available for business advertisers. Adcore operates in over 40 countries and 16 languages, with teams in North America, Europe, Israel and Asia-Pacific, so time-zone coverage spans most of the business day globally. A few things worth knowing:

  • Where TikTok Ads runs: North America, most of Europe, the UK, LATAM, the Middle East, Southeast Asia, Australia and New Zealand, and selected African markets. TikTok Ads is not available in mainland China (where the equivalent platform is Douyin, run separately), and TikTok is restricted or banned in a short list of countries.
  • Credits and partner promotions vary by market. TikTok sets promotional credit terms per country and per period. Adcore confirms what each account qualifies for before launch.
  • Business entity and billing: some markets require a local business entity, local VAT or tax ID, or a specific billing currency. Adcore flags these upfront during onboarding.
  • Language: Adcore’s support is delivered in 16 languages, matching most target markets directly.

If you’re planning to launch TikTok Ads in a specific country and want to know what applies there, ask Adcore before you build the account.

There is no minimum spend commitment to Adcore. The only minimums are TikTok’s own, set at the campaign and ad group level, not by Adcore. As a reference:

  • Campaign level: around $50 USD per day (or local equivalent) for standard campaigns.
  • Ad group level: around $20 USD per day for standard delivery.
  • Smart+ and Shopping campaigns: typically higher recommended daily budgets so TikTok’s algorithm has enough signal to perform.
  • Account activation: TikTok requires an initial top-up to start serving, with the exact amount depending on country and currency.

Numbers vary by country, currency and campaign type, and TikTok updates them periodically, so Adcore confirms the exact thresholds for your market during onboarding. Agencies can start with a single client at TikTok’s minimums, with no fee to Adcore, and scale from there.

Share this article