Microsoft Advertising Support Phone Number (and Better Ways to Get Help)

Quick answer

In the United States, the Microsoft Advertising support phone number is 800-518-5689, open Monday to Friday, 6am to 6pm Pacific Time. Live chat is available 24/7 from the same support page. Other countries have local numbers: the support page detects your location, and you can switch it with Choose location. There’s no public support email address.

How to reach Microsoft Advertising support

Find your local number on the Microsoft Advertising support page.

Finding your country’s number

Microsoft lists phone numbers by market. Open the support page and it shows the number for the location it detects. If you’re calling about an account registered in another country, use Choose location to switch. Phone support in most markets runs on weekdays during local business hours, so check the hours listed for your country before calling.

Beware of fake support numbers

Search results and directory sites sometimes list numbers that aren’t Microsoft Advertising’s. Some connect to general Microsoft consumer support, and some are scams that ask for remote access or payment. Only use numbers shown on Microsoft’s own support pages, and never give anyone your password or card details over the phone.

What to have ready before you call

• Your Account ID and Customer ID (shown in the account picker and account settings).
• The email of the user who signed in.
• A one-sentence description of the problem.
• Any case number from earlier contacts.
• Screenshots or exact error messages.
• For billing issues: the invoice number, amount and date.

Phone or chat: which is faster?

Chat is available around the clock and lets you paste IDs and error messages, which saves time. Phone is better when an issue is urgent and complex, and you want to walk an agent through it live. Either way, ask for a case number, because that’s what lets you pick up where you left off.

Why it can still be hard to get help

Microsoft Advertising runs one centralized support desk for its whole advertiser base. Phone support works business hours on weekdays, and most small and mid-sized accounts don’t get a dedicated rep, so each contact may reach a different agent. Microsoft’s own support site points advertisers to Find a partner. Through its Partner Program, certified channel partners support small and midsized businesses day to day and can escalate cases through Microsoft’s partner team.

FAQ

Is there a 24/7 Microsoft Ads phone number?

No. Phone support runs on weekdays. Live chat is the 24/7 channel.

Does Microsoft Advertising have a support email?

No public address. Use phone or chat to open a case; agents may follow up by email.

Is Microsoft Ads support free?

Yes. Support from Microsoft and from partners like Adcore is free.

Can I get a dedicated account manager?

Larger advertisers may have one. Smaller advertisers usually get dedicated help through a Microsoft partner.

Skip the queue

With Adcore, an Elite Microsoft Advertising partner, you get a dedicated specialist you contact directly instead of a general queue. Free, no contract. Get free Microsoft Ads support.